Refund/Cancellation Policy for Sotros Infotech – Performance Marketing, Webinar, and SEO Agency

At Sotros Infotech, we strive to provide top-notch services and products to our valued customers. However, we understand that there may be instances where you might want to request a refund or cancel a service. This policy outlines the terms and conditions under which refunds or cancellations can be processed. By engaging in business with Sotros Infotech and using our services, you agree to adhere to this Refund/Cancellation Policy.

Refund Eligibility:

Customers are eligible to request a refund within 14 days from the date of purchase. To be eligible for a refund, the following conditions must be met:

• The product or service must have a valid receipt or proof of purchase from Sotros Infotech.
• The refund request must be sent via email to info@sotrosinfotech.com within the 14-day period.

Refunds for Discounted Items:

We do not issue refunds for items or services that have been discounted or purchased on sale. The refund policy is applicable only to the regular-priced products or services.

Non-Exchangeable Products:

Sotros Infotech does not offer exchanges for products or services. Once a purchase is made, it cannot be exchanged for a different product or service.

Refund Process:

To request a refund, customers must follow these steps:

1. Send an email to info@sotrosinfotech.com within 14 days of the purchase date.
2. Clearly state the reason for the refund request and provide the necessary details, including the order number and proof of purchase.
3. Our customer support team will review the request and respond within a reasonable timeframe.

Refund Approval:

Once the refund request is approved, we will initiate the refund process within [number of days] working days. The refund will be issued using the same payment method used during the original purchase, unless otherwise agreed upon.

Refund Denial:

Sotros Infotech reserves the right to deny refund requests if the product or service does not meet the eligibility criteria mentioned in this policy. Refunds may also be denied in cases of suspected fraudulent activity or abuse of our services.

Modification of Services:

Please note that Sotros Infotech retains the right to modify, suspend, or discontinue any aspect of its services, including webinars and SEO packages, without prior notice. In such cases, customers will not be eligible for refunds but may have the option to transfer their payment to an alternative service or credit for future use.

Policy Changes:

Sotros Infotech reserves the right to update or modify this Refund/Cancellation Policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website.

For any questions or concerns regarding our Refund/Cancellation Policy, please contact us at info@sotrosinfotech.com.